Kū Dynamics General Terms and Conditions

Company Address:
Kū Dynamics
USA

 

1. Scope and Overview

This Fulfillment Policy outlines the terms and conditions under which Kū Dynamics will process orders, arrange shipment, handle returns, manage cancellations, and protect customer privacy. It also clarifies the payment methods and compliance measures in place, in accordance with Stripe’s guidelines and applicable vendor terms.

By placing an order with Kū Dynamics, you acknowledge that you have read, understood, and agree to the terms herein.

 

2. Products and Vendor Information

Kū Dynamics sources products from carefully selected vendors. Certain products may be sourced from vendors such as B&R Industrial Automation (referencing B&R General Terms and Conditions and Product Catalogue Information). Any product specifications, lead times, warranty terms, and disclaimers provided by the vendor will apply. Where vendor-specific terms differ from those listed in this Fulfillment Policy, the vendor’s terms may take precedence, unless otherwise required by law.

 

3. Order Placement and Confirmation

3.1. Ordering Process
To place an order, please send your order details, including product selection, quantity, and any other relevant specifications, to orders@ku-dynamics.com. Ensure you include contact information for follow-up.

3.2. Order Confirmation
Once we receive your order request, you will receive an email acknowledgment. This acknowledgment is not a final acceptance of your order. Final confirmation is provided after we have verified inventory availability and confirmed acceptance with the vendor. If any issues arise, we will contact you promptly.

 

4. Payment Information

4.1. Accepted Payment Methods
We accept the following payment methods:

• ACH transfers

• Check payments

• Credit Cards (may be subject to an additional processing fee)​​

4.2. Currency
All payments must be made in U.S. Dollars (USD).

4.3. Payment Processing via Stripe
All payments are processed securely through Stripe. We do not store or retain your payment information. For more details on Stripe’s security and compliance, please refer to Stripe’s documentation.

4.4. Taxes
Applicable taxes (e.g., sales tax, VAT) will be applied based on your shipping address or as required by law.

​

5. Fulfillment, Shipping, and Delivery

5.1. Order Fulfillment Timeline
We endeavor to process and fulfill orders as soon as vendor confirmation is received and payment is cleared. Fulfillment timelines may vary depending on product availability, vendor production schedules, and any customization required.

5.2. Shipping Arrangements
Shipping methods and timelines depend on the product and the vendor. Shipping costs will not be collected at the time of your order. Instead, once final shipping costs are determined by the vendor or freight provider, we will invoice you separately for these charges. Upon receipt of payment for shipping, your order will be released for shipment.

5.3. Delivery Estimates
Any delivery dates provided are estimates and not guarantees. Unforeseen delays may occur due to factors such as carrier issues, customs processing, or vendor lead times. We will do our best to keep you informed of any significant delays.

 

6. Cancellations and Order Changes

6.1. Standard Cancellation Policy
You may request a cancellation at no cost up until the point we receive confirmation from the vendor. Please contact us immediately if you need to cancel or modify your order.

6.2. Post-Confirmation Cancellations
Once vendor confirmation has been received, cancellation requests will be subject to vendor approval. While we will make every reasonable effort to accommodate late cancellation requests, we cannot guarantee that such requests will be honored. If the vendor declines the request, you remain responsible for the order.

 

7. Returns, Restocking Fees, and Warranties

7.1. Returns Eligibility
Products may be eligible for return subject to the vendor’s return policy and our internal review. To initiate a return, please contact us within 30 days of delivery, providing your order number and reason for return.

7.2. Restocking Fee
All approved returns are subject to a restocking fee. The fee varies by product but will be clearly communicated upon initiation of the return process. The restocking fee will be deducted from any refund issued.

7.3. Condition of Returned Items
Returned products must be in their original condition, including all packaging, documentation, and accessories, unless otherwise agreed. If items are found to be damaged or used beyond what is deemed normal handling, we may refuse the return or impose additional fees.

7.4. Vendor Warranties
Where applicable, vendor-specific warranties and conditions apply. Please refer to the product listing and any vendor documentation (such as B&R’s terms) for details. Warranty claims may need to be processed directly through the vendor per their terms.

 

8. Limitation of Liability and Vendor Terms

8.1. Vendor Terms Incorporation
By purchasing products sourced from third-party vendors (e.g., B&R), you acknowledge and agree to the incorporation of the vendor’s general terms, conditions, and warranty disclaimers into your transaction. These can be found at the links provided above or may be furnished upon request.

8.2. Liability Limit
Our liability for any claim relating to your purchase is limited to the amount paid for the product(s) in question. In no event shall Kū Dynamics be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the product.

 

9. Privacy Policy

9.1. Data Collection
We collect personal information (such as name, contact details, and billing/shipping addresses) only as necessary to process your orders, provide customer support, and improve our services.

9.2. Data Usage and Sharing
Your information is used solely for order fulfillment, communication about your order, and, if you opt-in, marketing updates from Kū Dynamics. We do not sell or share your personal data with third parties for their direct marketing purposes. We may share information with trusted vendors, shipping companies, and payment processors as needed to complete your transaction.

9.3. Data Security
We implement industry-standard security measures to protect your personal data. Payment information is handled by Stripe, and we do not store sensitive payment details on our servers.

9.4. Your Rights
You have the right to access, correct, or delete your personal information in accordance with applicable data protection laws. To make such a request, please contact us at [Email Address].

 

10. Compliance with Laws

We comply with all applicable laws, rules, and regulations, including those governing e-commerce, consumer protection, data protection, and export controls. We reserve the right to refuse or cancel any order that does not comply with these laws or if we suspect fraudulent activity.

 

 

11. Amendments

Kū Dynamics reserves the right to update or modify this Fulfillment Policy at any time without prior notice. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitute acceptance of the updated policy.

 

Last Updated: December 16th, 2024

If you have any questions or concerns about this Fulfillment Policy, please contact us at orders@ku-dynamics.com.